Effective Date: July 2026

At LG Shopnest, customer satisfaction is important to us. We strive to deliver genuine, high-quality products in excellent condition. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligible Returns

You may request a return or replacement if:

The product was delivered damaged or defective.
You received the wrong product.
The product is missing parts or accessories.
The product remains unused, unopened, and in its original packaging.
The return request is raised within 7 days of delivery.

Products must be returned with:

Original packaging
Invoice or proof of purchase
All accessories, manuals, and warranty cards
2. Products That Cannot Be Returned

To ensure product quality and safety, the following items are not eligible for return or exchange:

❌ Installed Products

Once any product has been installed, commissioned, or used, it cannot be returned, exchanged, or refunded, except where required under applicable consumer law.

This includes, but is not limited to:

Solar Water Heaters
Kitchen Chimneys
Water Purifiers
Electric Water Heaters (Geysers)
Air Conditioners
Built-in Hobs
Other products requiring professional installation
❌ Opened or Used Products

Returns will not be accepted if:

The product has been used.
The original packaging has been opened (unless the opening was necessary to inspect a damaged or incorrect item).
Accessories or parts are missing.
The product has been damaged due to misuse, improper installation, or negligence.
3. Return Conditions

A return request will be accepted only if the product is:

✔️ Unopened
✔️ Unused
✔️ Undamaged
✔️ In resalable condition
✔️ Returned with all original accessories and packaging
4. Refund Process

Once the returned product is received and inspected:

Approved refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method.
Processing time may vary depending on your bank or payment provider.
5. Replacement Policy

We will gladly replace a product if:

It arrived damaged during transit.
A manufacturing defect is confirmed.
The wrong product was delivered.

Replacement is subject to product availability.

6. Order Cancellation

Orders may be cancelled:

Before dispatch – Eligible for a full refund.
After dispatch – Cancellation may not be possible. If approved, shipping or handling charges may be deducted where applicable.

Orders for customized or special-order products cannot be cancelled once processing has started.

7. Installation Charges

Installation, delivery, or service charges (if already provided) are non-refundable, even if the product is returned.

8. Return Shipping

If the return is due to:

Wrong product delivered
Damaged product
Manufacturing defect

➡️ LG Shopnest will bear the return shipping cost.

If the return is approved for any other eligible reason:

➡️ The customer may be responsible for the return shipping charges.

9. How to Request a Return

To request a return or replacement:

Contact our customer support within 7 days of delivery.
Share your order number.
Provide clear photos or videos of the product (if damaged or incorrect).
Our team will review your request and guide you through the next steps.
10. Contact Us

If you have any questions about returns or refunds, please contact us.

LG Shopnest

📍 Address: Coimbatore, Tamil Nadu, India

📞 Phone: +91 99526 03110 ,+91 75400 52110

📧 Email: lgshonest@gmail.com
🌐 Website: www.lgshopnest.com

Important Notice

For products that require installation (such as solar water heaters, kitchen chimneys, water purifiers, geysers, air conditioners, and similar products):

✅ Unopened + Undamaged = Eligible for return (subject to the conditions above).
❌ Installed or Used = No return, exchange, or refund, except where the product has a verified manufacturing defect or where consumer protection laws require otherwise.

This policy helps ensure product quality, hygiene, and safety while maintaining fairness for all customers.