Frequently Asked Questions (FAQs)

Welcome to the LG Shopnest FAQ section. Here you’ll find answers to the most common questions about our products, orders, delivery, installation, payments, and support.

1. What is LG Shopnest?

LG Shopnest is the online shopping platform of Lalith Groups, established to provide customers with genuine home, kitchen, and lifestyle products at competitive prices with reliable delivery, expert installation, and after-sales support.

2. Where is LG Shopnest located?

Address

📍 Coimbatore, Tamil Nadu, India

3. What products do you sell?

We offer a wide range of products including:

☀️ Solar Water Heaters
🍳 Kitchen Chimneys
🚰 Water Purifiers
🔥 Gas Stoves & Hobs
⚡ UPS & Batteries
🚿 Electric Water Heaters (Geysers)
📺 Televisions
❄️ Air Conditioners
🧺 Washing Machines
🧊 Refrigerators
📱 Mobile Phones
And many more home appliances.
4. Are your products genuine?

Yes. We sell 100% genuine products from trusted brands. Products are sourced from authorized manufacturers and distributors and are covered by the applicable manufacturer’s warranty.

5. Which brands are available?

We offer products from leading brands such as:

Faber
V-Guard
Luminous
Exide
Supreme
Elica
Glen
OPPO
vivo

Brand availability may vary depending on the product category.

6. Do you provide installation services?

Yes. We provide professional installation support for selected products such as:

Solar Water Heaters
Kitchen Chimneys
Water Purifiers
Electric Water Heaters (Geysers)

Our team will coordinate installation after your order is confirmed.

7. How long does delivery take?

Estimated delivery times are:

Coimbatore: 1–3 business days
Nearby locations: 2–5 business days
Other serviceable locations: 3–7 business days

Delivery time may vary depending on product availability and location.

8. Do you deliver outside Coimbatore?

Yes, we deliver to selected serviceable locations. Contact our customer support team to confirm delivery availability for your area before placing an order.

9. What payment methods do you accept?

We accept secure payment options including:

UPI
Credit Cards
Debit Cards
Net Banking
Other supported digital payment methods

Payments are processed through secure payment gateways.

10. Is Cash on Delivery (COD) available?

Cash on Delivery may be available for selected products and locations. Availability will be shown during checkout or can be confirmed with our customer support team.

11. Can I return a product?

Yes, returns are accepted only if the product is:

Unused
Unopened
Undamaged
In its original packaging

Return requests must be made within the applicable return period.

12. Can I return a product after installation?

No. Once a product has been installed or used, it cannot be returned, exchanged, or refunded except in cases of verified manufacturing defects or where required under applicable consumer protection laws.

13. How can I track my order?

Once your order is dispatched, we will share tracking details via Email, SMS, or WhatsApp (where applicable).

14. How do I request warranty service?

Simply contact our customer support team with:

Order Number
Product Name
Invoice
Description of the issue

We will assist you with the warranty process.

15. What should I do if I receive a damaged or incorrect product?

Please contact us within 24 hours of delivery and share:

Your Order Number
Photos or videos of the product
A brief description of the issue

Our team will review your request and provide an appropriate resolution.

16. How can I contact LG Shopnest?

LG Shopnest

📍 Address: Coimbatore, Tamil Nadu, India

📞 Phone:

+91 99526 03110
+91 75400 52110

📧 Email: lgshonest@gmail.com

🌐 Website: www.lgshopnest.com

17. What are your customer support hours?

Our customer support team is available during our regular business hours to assist with product inquiries, orders, delivery updates, installation scheduling, and after-sales service. Please contact us by phone or email for assistance.

18. Why should I choose LG Shopnest?

✔️ 100% Genuine Products

✔️ Trusted Brands

✔️ Competitive Prices

✔️ Expert Installation

✔️ Fast & Reliable Delivery

✔️ Secure Payments

✔️ Dedicated After-Sales Support

✔️ 3,000+ Happy Customers

Still Have Questions?

If you couldn’t find the answer you’re looking for, our team is here to help.

📞 Call: +91 99526 03110 / +91 75400 52110

📧 Email: lgshonest@gmail.com

We look forward to helping you with your shopping experience at LG Shopnest.